Return Policy
At The Brittle Box Candy Co, we want every customer to be delighted with their candy purchase. If you are not completely satisfied with your order, we are here to help. Please read our return policy carefully to understand your options and how to initiate a return.
1. Eligibility for Returns
1.1. Damaged or Defective Items: If you receive damaged or defective items, please contact us within3 business days of receiving your order. We will replace the damaged items or provide a refund, including any shipping charges.
1.2. Incorrect Items: If you receive the wrong items in your order, please contact us within 3business days of receiving your order. We will arrange for the correct items to be sent to you at no additional cost.
1.3. Change of Mind: We do not accept returns for items due to a change of mind or personal taste, as our products are perishable and food safety regulations prohibit us from reselling returned items.
2. Return Process
2.1. To initiate a return for damaged, defective, or incorrect items, please contact our customer support team at [Insert Contact Information] within the specified timeframe mentioned above.
2.2. When contacting us, please provide your order number, a description of the issue, and clear photographs of the damaged or incorrect items.
3. Refunds and Replacements
3.1. Upon approval of your return request, we will provide instructions for returning the items to us. You may be responsible for shipping the items back to us, and we recommend using a trackable shipping method to ensure the items are received.
3.2. Once we receive the returned items and verify the issue, we will process your refund or replacement.
3.3. Refunds will be issued to the original payment method used for the purchase and typically take 3-5 business days to appear in your account, depending on your financial institution.
3.4. Replacements will be shipped to you promptly, and we will cover the cost of shipping.
4. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team at 706-531-0055
We strive to provide you with the highest quality candy and excellent customer service. If you encounter any issues with your order, we are committed to resolving them as quickly and efficiently as possible.
Thank you for choosing The Brittle Box Candy Co. We appreciate your trust in us.
At The Brittle Box Candy Co, we want every customer to be delighted with their candy purchase. If you are not completely satisfied with your order, we are here to help. Please read our return policy carefully to understand your options and how to initiate a return.
1. Eligibility for Returns
1.1. Damaged or Defective Items: If you receive damaged or defective items, please contact us within3 business days of receiving your order. We will replace the damaged items or provide a refund, including any shipping charges.
1.2. Incorrect Items: If you receive the wrong items in your order, please contact us within 3business days of receiving your order. We will arrange for the correct items to be sent to you at no additional cost.
1.3. Change of Mind: We do not accept returns for items due to a change of mind or personal taste, as our products are perishable and food safety regulations prohibit us from reselling returned items.
2. Return Process
2.1. To initiate a return for damaged, defective, or incorrect items, please contact our customer support team at [Insert Contact Information] within the specified timeframe mentioned above.
2.2. When contacting us, please provide your order number, a description of the issue, and clear photographs of the damaged or incorrect items.
3. Refunds and Replacements
3.1. Upon approval of your return request, we will provide instructions for returning the items to us. You may be responsible for shipping the items back to us, and we recommend using a trackable shipping method to ensure the items are received.
3.2. Once we receive the returned items and verify the issue, we will process your refund or replacement.
3.3. Refunds will be issued to the original payment method used for the purchase and typically take 3-5 business days to appear in your account, depending on your financial institution.
3.4. Replacements will be shipped to you promptly, and we will cover the cost of shipping.
4. Contact Us
If you have any questions or need assistance with a return, please contact our customer support team at 706-531-0055
We strive to provide you with the highest quality candy and excellent customer service. If you encounter any issues with your order, we are committed to resolving them as quickly and efficiently as possible.
Thank you for choosing The Brittle Box Candy Co. We appreciate your trust in us.